Client Services
Welcome NMFA clients,
This page is designed to provide you with information to help you manage your NMFA account. Please see the frequently asked questions and answers below.
If you have questions that aren’t answered below, the NMFA Client Services team will be happy to help you.
Email: clientservices@nmfa.net
Call: (505) 984-1454 and ask for Client Services
Small Business Recovery Loan Fund: How much do I owe? When are my payments due?
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Small Business Recovery Loan Fund: How do I start making payments or make an extra payment?
Your Small Business Recovery Loan can be repaid with no penalties or charges. Payments may be made through the NMFA online payment portal here.
Questions about your NMFA account number or how to log in? Email ClientServices@nmfa.net
Where do I find my NMFA account number?
Please email ClientServices@NMFA.net if you don’t know your account number.
How do I pay my invoice?
You may pay your invoice online through NMFA’s bill-paying service by clicking the PAY MY BILL link on the NMFA website home page. Follow the instructions at this site to either make a one-time payment or to enroll in E-bill Express so you can pay through it again in the future using your NMFA account number.
Other options:
You may also allow NMFA to debit your account by submitting an Authorized ACH Form with your specific instructions for scheduled payments. Please allow at least five business days to set up these payments.
Pay by wire or ACH from your bank by following the instructions on your invoice. Contact ClientServices@NMFA.net for any questions on how to pay by wire from your bank.
SEND A CHECK?? DO SBRLF FOLKS HAVE TO PAY ELECTRONICALLY?
What does my statement mean?
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What should I expect after my loan closes?
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What should I do if I didn't get a statement?
Statements are sent electronically to the email contact on your account (IS THIS RIGHT?) every month by the first of the month?????(WHEN?). If you didn’t receive your statement, please contact clientservices@nmfa.net.
How do I use the electronic bill-paying portal?
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My loan payments come from an intercept. How does this work?
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If you have any questions about your invoice, please contact Romana Speight at RSpeight@NMFA.net.